EA has announced it is aware that Anthem is causing certain issues for PS4 consoles. In an effort to fix the problem, the publisher is asking players to submit data reports.

“We are currently in process of gathering information about the PS4 issues so we can determine the root cause,” EA wrote in a blog post. If you’re playing Anthem on PS4 and the game has seemingly caused your console to crash, EA asks you submit information about which of the PS4 consoles you’re using (original, Slim, or Pro), your PSN ID, details about your problem, and whether you reported the crash when your console prompted you to. If you’d rather not, some players–according to Variety–have discovered Sony is offering refunds (pretty much no questions asked) for people who bought Anthem on PS4.

Anthem has had one of the roughest launches of any game in 2019. A VIP demo held mere weeks before the game’s release was bug-ridden and caused problems for other EA games. Anthem then released to mediocre reviews, and even though BioWare pushed out several updates–including one that addressed the unpopular tethering system–the retail price of the game soon started dropping on Amazon. One of the updates–a hotfix patch designed to fix problems with Anthem’s loot system–even broke the game for a while.

Despite these setbacks, BioWare appears to remain committed to ensuring Anthem becomes a successful game. BioWare has maintained an active presence on Twitter and Reddit and responds to issues as they appear–although the developer has remained oddly silent in regards to the recent string of PS4 crashes. In order to address Anthem’s lack of compelling endgame content, the developer has revealed a 90-day post-launch roadmap for the game, which includes new missions, guilds, and a large-scale event called The Catalyst.

In our Anthem review, Kallie Plagge gave the game a 6/10, writing, “Anthem has good ideas, but it struggles significantly with the execution. It’s a co-op game that works best with no one talking; it buries genuinely interesting character moments and puts its most incomprehensible story bits at the forefront; its combat is exciting until you get to the boss fights and find your wings have been clipped. Even the simple, exhilarating act of flying is frequently interrupted by the limitations of your javelin, and you never quite shake that feeling of disappointment–of knowing, throughout the good parts of Anthem, that you’ll inevitably come crashing back down.”

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